Terms of Sale

Terms and conditions for purchasing industrial automation products

Last updated: January 2025

Acceptance Pricing & Payment Ordering Process Delivery Terms Warranties Limitation of Liability Contact

Important Sales Terms

These Terms of Sale govern all purchases from Ralakde Ltd. By placing an order, you agree to be bound by these terms. Please read carefully before ordering.

Acceptance of Terms

Agreement Formation

These Terms of Sale constitute a binding agreement between you (the 'Buyer') and Ralakde Ltd (the 'Seller') for the purchase of industrial automation products and services.

When Terms Apply

  • • Placing any order through our website
  • • Requesting quotes for products or services
  • • Purchasing products via phone or email
  • • Accepting delivery of ordered products

When Terms Apply

  • • These Terms of Sale take precedence
  • • Override any buyer's purchase order terms
  • • Supersede any conflicting conditions
  • • Must be modified in writing by Ralakde Ltd

Company Information

Ralakde Ltd (Trading as Ralakde Automation)
Registered Address: Unit 5A Victoria Road, Stoke-on-Trent, ST4 2HS, United Kingdom
Company Registration: England and Wales
VAT Registration Number: [As applicable]
Pricing & Payment Terms

Pricing Structure

🏷️ Price Validity

  • • Quoted prices valid for 30 days unless stated otherwise
  • • Website prices subject to change without notice
  • • Currency exchange rates may affect international pricing
  • • Bulk order pricing available on request

💰 Price Components

  • • All prices exclude VAT unless stated otherwise
  • • Shipping costs calculated separately
  • • Import duties and taxes are buyer's responsibility
  • • Special handling fees may apply

Payment Terms

New Customers

  • • Payment in advance required
  • • Credit card or bank transfer
  • • Pro forma invoice issued
  • • Goods dispatched on payment receipt

Established Customers

  • • 30-day payment terms available
  • • Subject to credit approval
  • • Invoice issued with goods
  • • Credit limits may apply

Large Orders

  • • Staged payment terms available
  • • Deposit required for custom orders
  • • Progress payments for projects
  • • Letters of credit accepted

Late Payment Policy

• Interest charges of 2% per month apply to overdue accounts

  • Collection costs and legal fees are buyer's responsibility
  • Goods may be withheld for accounts exceeding payment terms
  • Credit facilities may be suspended for late payments

    • Ordering Process & Acceptance

    Order Placement

    📋 Order Methods

    • • Online through our website
    • • Email to sales@ralakde.co.uk
    • • Telephone: +44 1782 563377
    • •  Written purchase orders

    📝 Required Information

    • • Complete company details
    • • Accurate part numbers and quantities
    • • Delivery address and instructions
    • • Purchase order number (if applicable)

    Order Acceptance & Confirmation

    Order Acknowledgment:
    Within 24 Hours
    Stock Confirmation:
    Same Day
    Delivery Schedule:
    With Confirmation
    Note: Orders are not binding until confirmed by Ralakde Ltd. We reserve the right to decline orders at our discretion.

    Product Availability

    Stock Items

    Products in stock at time of order - immediate dispatch available.

    Special Order

    Items sourced from manufacturers - lead times 2-15 business days.

    Discontinued Items

    Alternative products suggested where original unavailable.

    Delivery Terms & Risk Transfer

    Delivery Arrangements

    🚚 Standard Delivery

    • • UK: 2-4 business days (free for most orders)
    • • Europe: 3-7 business days
    • • Worldwide: 7-17 business days
    • • Tracking provided for all shipments

    ⚡ Express Options

    • • Next day delivery available
    • • Same day dispatch for urgent orders
    • • Emergency breakdown support
    • • Premium rates apply

    Risk of Loss & Title Transfer

    Ex Works (EXW) Stoke-on-Trent, UK

    • • Risk transfers to buyer when goods handed to carrier
    • • Title passes upon payment receipt (advance payment)
    • • Title passes upon delivery (credit customers)
    • •  Buyer responsible for insurance during transit

    Delivery Issues

    Damaged Goods

    • • Inspect packages on delivery
    • • Note damage on delivery receipt
    • • Report damage within 48 hours
    • • Photograph damage before unpacking

    Non-Delivery

    • • Report non-delivery within 5 business days
    • • Provide tracking reference
    • • Investigation period: 10 business days
    • • Replacement or refund as appropriate
    Product Warranties & Guarantees

    Ralakde Ltd 12-Month Warranty

    All products sold by Ralakde Ltd are covered by our comprehensive 12-month warranty, regardless of manufacturer warranty status.

    12-Month Warranty Coverage

    • • Material defects and workmanship flaws
    • • Functional failures under normal use
    • • Repair, replacement, or credit remedy
    • • Valid for 12 months from invoice date

    12-Month Warranty Process

    • • Contact claims@ralakde.co.uk
    • • Obtain RMA number before return
    • • Customer pays return shipping
    • • Testing and resolution within 10 days

    Manufacturer Warranties

    • Original manufacturer warranties may be transferable (subject to manufacturer terms)

  • Ralakde Ltd is not an authorized dealer for all products sold
  • Manufacturer warranty terms do not override Ralakde Ltd warranty
  • We assist with manufacturer warranty claims where possible

    • 12-Month Warranty Exclusions

    Not Covered

    • • Physical damage from misuse
    • • Environmental damage
    • • Unauthorized modifications
    • • Normal wear and cosmetic issues

    Special Categories

    • • Faulty surplus stock (sold as-is)
    • • Items sold for spares/repairs
    • • Software and programming
    • • Consumable components
    Limitation of Liability

    Liability Limitations

    Maximum Liability: Ralakde Ltd's total liability for any claim shall not exceed the purchase price of the specific product giving rise to the claim.

    Excluded Damages

    • • Consequential damages
    • • Loss of profits or revenue
    • • Production downtime costs
    • • Indirect or special damages

    Time Limitations

    • • Claims must be made within 12 months
    • • Legal action within 24 months
    • • Notice of defects within 48 hours
    • • Written notice required

    Product Suitability

    • Buyer responsible for determining product suitability for intended application

  • • Technical specifications provided for guidance only
  • • Ralakde Ltd does not warrant fitness for specific purposes
  • • Professional engineering advice recommended for critical applications

    • Force Majeure

    Ralakde Ltd shall not be liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, government actions, supplier failures, transportation delays, or other force majeure events.

    Legal Terms & Governing Law

    Governing Law

    These Terms of Sale are governed by the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of English courts.

    Dispute Resolution

    Parties agree to attempt resolution through negotiation before litigation. Legal proceedings must be brought in courts nearest to our registered office.

    Severability

    If any provision is deemed invalid, the remainder of these terms remain in full force and effect.

    Modifications

    Terms may only be modified in writing by authorized Ralakde Ltd representatives.

    Sales Support & Contact

    For questions about these Terms of Sale, order processing, or any sales-related inquiries, contact our sales team:

    Sales Hotline

    +44 1782 563377

    Monday-Friday 8AM-6PM GMT

    Sales Email

    sales@ralakde.co.uk

    Response within 2 hours

    📍 Business Address

    Ralakde Ltd Unit 5A Victoria Road Stoke-on-Trent, ST4 2HS United Kingdom

    Copyright © 2025 Ralakde Ltd. All rights reserved.